Login issues can be frustrating. This guide will help you navigate through the most common causes of login issues.
Table of Contents:
First Time Login
Where to Login?
The Login Page Doesn't Ask Me for a Password
Error Fetching Organizations
Incorrect Email or Password Message
I've Forgotten My Password, How Do I Get a New One?
First Time Login
If this is your first time logging into Ethos, you will receive an invitation email asking you to join Ethos. Open the email, and select "Click Here to Begin"
This will navigate you to the login page, where you'll create a password for your account
- At least 8 characters long
- At least one uppercase character
- At least one lowercase character
- At least one special character such as: !@#$ or %
- At least one number
Where to Login?
A common reason that causes login issues is simply finding yourself at the wrong web address. The website you should access to log into your Ethos account is: https://app.ethossystems.com/login
The Login Page Doesn't Ask Me for a Password
The initial login page should only ask for your email address
Enter your email address and click "next". This will bring you to a second page that should have branding for the organization you receive access through
Error Fetching Organizations
This message occurs when the email you entered is not found in our system. This could mean that you were not registered, your account was deactivated, or you could have been registered under a different email address. Double check to ensure that the email you entered is correct and matches the email in your initial invitation email (see First Time Login). If the email is correct but you still receive the message, try clearing your browsers cache an cookies, then reload the login page. If you continue to experience this message, we recommend reaching out to your internal Ethos administrator to make sure you were properly registered.
Incorrect Email or Password Message
This message occurs when the password you entered doesn't match the one created for this email address. If you've gone through the First Time Login steps above, be sure that you are no longer using your temporary password. Your password is case-sensitive, and should include a combination of uppercase characters, lowercase characters, numbers, and special characters. To help ensure you are typing the password correctly, you can click the icon to show your password as you type it.
I've Forgotten My Password, How Do I Get a New One?
If you no longer remember your password, you can create a new one by clicking on the "Forgot Password" link on the login page
This will send an email to you with instructions on how to reset your password
Clicking on "Reset Password" will open a new window where you can create a new password for your account.